Customer Testimonials

For more than 40 years, Empire Bakery Equipment has been assisting new store owners and existing bakery operations with our selection of high-quality baking equipment. Whether it’s a bakery that’s just getting started or a larger operation looking to expand, we have the products and expertise needed to help.

The satisfaction of each and every one of our clients is very important to us, and we have always felt that our customers' success is the barometer of our own. That's why we're proud of what our customers have achieved and the things they have to say about us.

Heidelberg Bread Company

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Bien Cuit

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Macaron Bar

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Five Points Artisan Bakeshop

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La Maison du Macaron

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Grateful Bread Company

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Nye's Cream Sandwiches

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Pasticceria Bruno

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Met Foods Supermarket

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Monreale Bakery

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Buono's Italian Bakery

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Allie's GF Great Bakes

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A More Few Kind Words...

Efficiency is the key. I have doubled my production, saved on fuel and cut labor costs with the addition of Empire's oven and cookie machine.

Ed Maher, C.M.B., Tilda's Bakeshop  •  Rocky Point, NY

Last fall in our peak production we mixed 14 batches of cake roll batter and produced 312 cases of cake rolls per day. This year we mixed the same 14 batches and using the new Empire Depositor we produced 339 cases. That's a 10% increase over what we got last year with the same amount raw ingredients!

Levi Stolzfus Jr., Arianna's Bakery  •  New Holland, PA

Our Empire Cookie Depositor is extremely efficient. With just one size tip we are able to manipulate the dropping time and speed quickly and easily for multiple recipes.

Yigit Pura, Top Chef Winner & Owner Tout Sweet Patisserie  •  San Francisco, CA

We are very happy with our new FOX Rack Oven from Empire. It fits perfectly in our limited space and it bakes beautifully. I would recommend it in a heartbeat!

Michael London, Mrs. London's Bakery  •  Saratoga Springs, NY

It is nice to know that you can receive the same service 3,000 miles away that you can from around the corner.

It is because of your high standard of service, that we are please to be working with you on our third, and most exciting Seattle store. I look forward to working with you on even more stores in the future.

~ Peter G. Ryan, President, Bagel Oasis  •  Seattle , WA

I never wanted to go anywhere else. Nobody beats Empire's service!

Mendy Cinner, Mendy's Passover Bakery  •  Flushing, NY

The Suprema Depositor is a great machine and Empire is a excellent company to deal with. One cannot go wrong!

Bob Soued, Vollmer's Bakery  •  Denver, CO

I know I have a choice when it comes to who I buy equipment from, but I always know my first call is going to be Empire!

Laurence Addeo, Jr., Addeo & Sons Bakery  •  Bronx, NY

If there's a problem, I can always count on Empire's service team to go above and beyond to help me fix it. I found myself needing a part at 7 am on a Saturday and Empire got it to me - from Long Island to PA - that very same day!

Jim Cibrone, Cibrone & Sons Bakery  •  Pittsburgh, PA

I love our Empire Cookie Depositor. Maintaining the high quality of our French Macarons was one of my highest concerns, and with the BabyDrop I didn't have to sacrifice my product quality one bit.

Olivier Dessyn, Mille-Feuille Bakery Cafe  •  New York, NY

When I needed dough production equipment to help me reduce my labor cost and increase my volume I turned to Empire. They came through for me. I know that for support or technical advice they are just a phone call away. I am very pleased with my Empire equipment.

Mike Battista, Lino's Pizza & Italian Resturant  •  Chicago, IL

Thanks to the support and training we received from Empire we were up and running with our Suprema Depositor quickly. In no time at all we were experiencing increased production and a significant labor savings.

Fred Greiner, Pastry House  •  Wyandanch, NY

My overall experience with Empire has exceeded my expectations for customer service. Thank you all for your help!

Heidi Greco, Lambs Farm  •  Libertyville, IL

Our Empire Dough Sheeter was delivered today by a very pleasant and professional gentleman who installed the machine with no interruption to our production. We can't wait to start using it. As always, it has been a pleasure dealing with Empire for our equipment needs!

Keith Grant, Deisings Bakery & Restaurant Inc.  •  Kingston, NY

At Mediterra Bakehouse, we were founded on the principles of the Artisan Baker. We combine the finest ingredients, time-intensive processes, years of proven knowledge and our intense passion into each and every handmade loaf. When you care about your product as much as we do, only the best oven will do. Our Empire Stone Hearth Deck Oven does not disappoint. Solid construction quality and significant oven mass make it extremely energy efficient. It's very easy to operate and with no moving parts, easy to maintain as well. Most importantly, the quality of our bread is outstanding. We get great heat recovery, excellent oven spring and consistent results day after day. We couldn't be happier with our bread oven!

Nick Ambeliotis, Mediterra Bakehouse  •  Coolidge, AZ

OK,  You made me a believer.  Last year we had two ovens and our gas bill was $2400.00. This year we have 3 ovens and our gas bill for last month was $873.00 NICE.  Thanks!

~ John Berruti, Harvest House Bakery  •  Farmingdale, NJ

I know that if I need equipment for one of my bakeries, I only need make one phone call and I will be well taken care of, both before and after the sale. I also found that the equipment you sell is quality. It is just what I need for my bakeries to run well. It is nice to no longer need to go shopping for either equipment or suppliers.

~ Wayne V. Jordan, Franchisee  •  Chesapeake Bagel Bakery

This has been the most successful expansion in the seventy year history of Quinzani's Bakery and much of that success stems from the hard work of Empire. Let me thank you personally for helping me choose the right equipment for the job. As you know, I have daily responsibilities at the bakery and it is not practical or economical for me to travel all over the East Coast to shop for production equipment. Your recommendations in that regard were particularly important and dramatically successful.

Please express my thanks also to your tireless employees who helped to coordinate the seemingly endless shipments of equipment with the schedule of the bakery and the riggers.

I certainly look forward to working with Empire in the future.

~ Stephen Quinzani, Quinzani Bros, Inc.  •  Boston , MA

I've been doing business with Empire for over 20 years. They have always given me advice I could trust. If there was ever a problem Empire has relentlessly followed up until was resolved.

Richard Reinwald, C.M.B., Reinwald's Bakery  •  Huntington, NY

My experience with Empire has been extremely advantageous. Not only has their equipment performed as promised, their staff of knowledgeable sales people and pleasantly helpful office personnel, has made the Bagel Bazaar Corp. devoted customers.

~ Michael Policastro, Bagel Bazaar  •  Edison, NJ

We at Bruno Bakery would like to thank Empire for your top-of-the-line equipment and prompt attention to us during our 10 year relationship. You have gotten us everything and anything we asked for in bakery equipment.

And that is why, whenever I need to purchase a new piece of equipment, I will still call the people at Empire.

~ Biagio Settepani, Bruno Bakery  •  Brooklyn, NY

This equipment has delivered EXACTLY what you promised, and more than any other equipment we've purchased, has paid for itself from the first day.

I would recommend that anyone using 150 bags of flour a week or more investigate the possibility of installing one of your systems.

~ Frank Kitchens, President, Voila Bakeries, Inc.  •  Brooklyn , NY

I was reminded how well I have been treated by your company over the last three years. The service and attention I have and continue to receive would be hard to match. In a time when service usually ends with the sale, my partner and I speak often of the unparalleled service we have received from your organization.

~ Laurence S. Nelson, President, The Old Dominion Bagel Co.  •  Centreville , VA

We'd like to thank you for all your help with our latest project, Vanilla Bean Bakery. We appreciate all the support you've given us from recommending the proper oven size for our needs to sending out a personal trainer to help educate us on the ins and outs of our wonderful deck oven.

Even though we're not a local bakery to you, we feel like you give us that much attention. Thanks!

~ Gale Gand & Rick Tramonto, Chef/Owners, Vanilla Bean Bakery  •  Northfield , IL

As I started to work with dealers from several of the better know bakery equipment manufacturers, I considered not only the price of the equipment, but also several other key factors.

In all of these areas your company stood far above the rest. From the first time we spoke, it was obvious that this was not just another sale and that - to you - I was not just another customer asking too many questions.

~ Broadway Bagels  •  Mobile , AL

I want to personally thank you for all the fine work your company has done and all the professionalism demonstrated during the buying and installation of my new oven.

Empire Equipment lived up to all my expectations. I would be glad to recommend Empire Equipment to any of your future customers.

~ Gregory J. Mistell , President, Neighborhood Baking Co.  •  Portland , OR

I wanted to drop you a note to thank you for all the help that Empire has been to Alpine. Our business has relied on Empire from its beginning and the service has been tremendous. The support when we needed it at our opening, was second to none and as we are preparing to open our 6th unit, Empire is still right there.

~ Christopher Sullivan, Office of the President, Alpine Bagels & Brews  •  Nashville , TN

I want to congratulate you for having built a truly exceptional team. Our experience with you was delightful, on all fronts. Keep up the good work.

~ Christopher S. Bender, Managing Director, Big Dog Bagel Deli  •  Arlington , VA

How can Empire help you? Give us a call and find out! 1-800-878-4070